The insurance broker market is at the heart of the UK’s financial services industry, offering clients tailored solutions to manage risk and protect their businesses and families. Yet, like many industries, the insurance sector faces significant challenges in recruitment. Finding the right talent to manage complaints, handle claims, oversee renewals, drive sales, or manage client relationships is critical to the success of every brokerage. As experienced financial services recruiters, Fram Search is proud to bring our proven recruitment process to the insurance broker market, offering expertise tailored to the unique needs of this vital industry.

The success of any insurance brokerage depends on its people. Whether it’s a corporate account manager building trust with high-value clients or a claims handler providing outstanding service in difficult circumstances, the team you assemble reflects the strength of your firm. For SMEs—comprising the majority of UK insurance brokers—the stakes are particularly high. A single hire can significantly impact client satisfaction, compliance, and profitability.

Yet, recruiting in the insurance broker market comes with its challenges. Brokers must balance the demands of increasing regulation, client service, and day-to-day operations, leaving little time to focus on sourcing the right talent. Additionally, the market’s competitive nature means top candidates are often in high demand, making it critical to stand out as an employer of choice.

Established in 2010, Fram Search has a long-standing reputation for delivering exceptional recruitment services across financial services. Our entry into the insurance broker market builds on over a decade of success, during which we’ve developed a process that delivers results for firms of all sizes, in every corner of the UK.

One of our key strengths lies in our ability to work with SMEs. Many insurance brokerages are smaller firms, often with teams of 10 to 50 people. These firms benefit from our bespoke approach, as we understand the unique challenges smaller businesses face, from managing tight budgets to finding candidates who thrive in dynamic, multi-functional roles. Whether you’re hiring for admin support, compliance directors, or client-facing positions, our expertise ensures we deliver candidates who fit seamlessly into your team.

Our recruitment process is designed to alleviate the pressure of hiring while delivering exceptional results. From leveraging cutting-edge recruitment technology to utilising the extensive networks of our highly experienced consultants, we bring a modern, effective approach to identifying and engaging top talent. For example, our consultants have substantial social media profiles, allowing us to reach both active and passive candidates. Combined with our state-of-the-art tech stack, we can provide a level of reach and insight that’s typically out of reach for SMEs.

Insurance brokers often face similar challenges to financial adviser firms, a market we’ve served successfully for over a decade. Both industries are highly regulated, client-centric, and time-constrained, making efficient recruitment a critical factor in maintaining service standards and compliance. Fram Search brings a wealth of experience to this space, offering a consultative approach that goes beyond simply filling roles.

Our clients choose us because we understand the importance of the candidate experience. In a market where reputation matters, treating candidates with professionalism and respect is essential. At Fram Search, we’ve built a process that ensures every candidate interaction reflects positively on your firm, helping to establish your business as a desirable employer.

Additionally, our lack of legacy issues means we bring a fresh perspective to the insurance broker market. With no prior baggage or negative candidate experiences attached to our name, we are uniquely positioned to attract top-tier talent.

At Fram Search, we pride ourselves on offering more than just recruitment services. We provide advice-driven solutions, helping our clients refine their hiring strategies and position themselves to attract the best candidates. Whether it’s advising on job descriptions, employee value propositions, or interview processes, we work closely with firms to ensure their recruitment efforts align with their long-term goals.

We also understand the broader market trends affecting insurance brokers. For instance, the increasing complexity of regulation, combined with evolving client expectations, means brokers are under constant pressure to adapt. By securing talented professionals with the right skills and values, we help brokerages build resilient teams capable of thriving in this environment.

Fram Search is proud to offer recruitment services tailored to the needs of insurance brokers across the UK. From complaints handlers to corporate account managers, we cover all core roles required to build a successful brokerage. Our team combines deep industry knowledge with a stable, experienced workforce, ensuring consistency and quality throughout the recruitment process.

If you’re looking to grow your team or improve your hiring strategy, Fram Search can help. We bring a proven process, a commitment to candidate experience, and the expertise needed to support your firm’s success. Whether you’re based in London or a smaller town, our nationwide reach ensures we can deliver results wherever you are.

Contact Fram Search today to discuss your recruitment needs and discover how we can support your business in building the team you need to thrive in a competitive market. Together, we can ensure your brokerage is well-positioned for the future.